Guarantee declaration

SKAN HOLZ Europe GmbH (hereinafter: SKAN HOLZ) grants the purchaser, if the purchaser is a consumer within the meaning of § 13 BGB (German Civil Code), a durability guarantee of 5 years for private use on the SKAN HOLZ product purchased in Germany or in Austria from an authorized dealer, starting from the date of sale of the SKAN HOLZ product to the purchaser under the following conditions and subject to the further requirements.

This guarantee promise shall be governed exclusively by German law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods, insofar as this does not conflict with mandatory national Austrian law.

2.1 The guarantee promise extends exclusively to wooden parts and

- to defects that occur as material defects in the wood despite proper care by the buyer in accordance with the care instructions enclosed with the SKAN HOLZ product;

- to construction-related defects that occur in the product as material or manufacturing defects despite proper installation by the purchaser in accordance with the installation instructions enclosed with the SKAN HOLZ product;

- to defects in the stability of the SKAN HOLZ product that occur despite proper installation by the purchaser in accordance with the

The installation instructions enclosed with the SKAN HOLZ product and in compliance with the requirements described therein for a

Proper foundation of a proper foundation as a material or manufacturing defect in the product

occur.

If defects as described above occur within the warranty period of 5 years, SKAN HOLZ shall, at its own discretion, either replace or repair the SKAN HOLZ product in whole or in part by supplying replacement parts. SKAN HOLZ is entitled to have warranty claims of the purchaser fulfilled by third parties.

There are no further claims under this guarantee. In particular, the guarantee does not grant any liability for consequential damages and expenses incurred by the purchaser or third parties.

SKAN HOLZ would like to point out that wood is a building material that naturally reacts to climatic changes. Depending on the environmental conditions, this can lead to - usually only temporary - structural changes to the wood. Such changes, which can, for example, lead to a slight impairment of the flush fit and tightness (particularly in the case of wooden doors or windows), are not generally considered a defect within the meaning of this guarantee. Characteristics of the wood such as natural swelling and shrinkage behavior when absorbing or releasing moisture The properties of the wood, such as natural swelling and shrinkage when absorbing or releasing moisture, slight twisting and cracking, dry and end grain cracks, natural grain and knots, resin exudation, slight unevenness in the wood, tree edges, settling and heaving, dimensional accuracy, changes in cross-section, technical processing marks such as planing strokes, discoloration or torn cut edges, which may occur due to the different properties of the raw wood, but also prescribed roller stamps, are also not considered defects within the meaning of this guarantee.

2.2 Warranty liability is excluded in the following cases:

- The purchaser is obliged to check the SKAN HOLZ product for completeness of the individual parts and recognizable defects before assembly. The warranty liability does not apply to such defects that are based on the fact that the purchaser uses components of the SKAN HOLZ product during assembly that are recognizably defective or faulty;

- for such defects which are based on the fact that the purchaser assembles the SKAN HOLZ product despite the incompleteness of the individual parts;

- for such defects which are due to storage and/or transportation of the SKAN HOLZ product;

- for such defects which are due to the fact that the purchaser does not observe the care instructions enclosed with the SKAN HOLZ product, in particular does not regularly apply the necessary protective coatings or check the threaded rods (in the case of log houses).

is carried out;

- for such defects that are due to assembly errors or to changes made to the kit by the buyer (such as additions or modifications).

conversions);

- in the event of improper use of the SKAN HOLZ product (in particular, the SKAN HOLZ product is only intended for private use).

intended use);

- Damage caused by defects in the substrate used, e.g. moisture accumulation in the wood due to inadequate foundations;

- Damage caused by inadequate foundations or anchoring;

- Damage due to snow load if the buyer uses a kit that falls below the snow load-bearing capacity prescribed for the place of construction;

- normal wear and tear;

- Defects caused by force majeure (e.g. lightning, hail, storm from wind force 7, insufficient, excessive

snow loads, roof avalanches), mechanical impact, building moisture or similar circumstances.

2.3 The statutory product liability and warranty rights remain unaffected by this guarantee and exist independently of the use of the guarantee.

Warranty claims must be made to SKAN HOLZ in writing (e-mail or fax is sufficient), enclosing a copy of the proof of purchase with the date of purchase and the item list enclosed with the kit immediately (within 7 days at the latest) after the defect occurs. The claims are to be addressed to:

Status 01/14